Both airlines faced similar consequences, resulting in flight cancellations and delays.
At Japan Airlines, internal and external system connectivity equipment experienced malfunctions early on December 26.
This led to delayed services, such as last-minute upgrades and access to standby seats.
A statement from the company mentioned that no customer data was compromised or exposed to viruses.
Unfortunately, the last-minute upgrade suspension had the largest impact, which could have irritated travelers.
Flight safety, as per Japan Airlines, was deemed not compromised at any point in time.
Before the Christmas vacation, American Airlines encountered an operational challenge on its part.
Consequently, American stopped flights for just about an hour.
They requested this to come out."
Nonetheless, no answers have been gotten back from [DXC technology] or from American Airlines right away.
When Lauren Woods discussed this with them at CIO.com earlier within this year while in the last year.
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