It is a demanding job that requires professional expertise in customer service and managing the games.
But casinos cannot just simply hire anyone to become a pit boss.
The Life of a Pit Boss Responsibilities
All landbased casinos need pit bosses.
Whether they are called supervisors, gaming managers, or pit managers, these people have lots of responsibilities.
They have to continuously monitor the happenings on the floor and must handle these situations quickly and effectively.
This requires a foundation in customer service.
Pit bosses must ensure that visitors are handled fairly and respected in the casino.
If any player is causing problems or disrupting others, then the pit boss must defuse the situation.
The dealer may make an error or a gaming machine may have technical issues.
Pit bosses need to quickly address these issues, and be on hand to resolve them.
For example, a blackjack dealer makes a mistake when counting a hand’s value.
Or, a slot machine that jams due to overheating or excessive play.
They are also responsible for opening and closing tables.
If a dealer is on a long shift and shows signs of slowing down or making small errors.
The pit boss has to get them out quickly.
It doesn’t even need to be a tired dealer.
The boss' expertise must extend to every single detail.
Yes, pit bosses have to protect the casino’s interests bysurveilling players and detecting illegal activity.
They must ensure that all the guests play legally and don’t use unorthodox methods or tools.
They do not target players who are winning fairly.
The pit boss should maintain a fair environment, and also defend other players from cheats or thieves.
Abackground educationin administration and finances is a major boost.
But the more important criteria is hands on experience on the casino floor.
Generally, casino pit bosses need 5-7 years of experience working with table games.
The conditions for becoming a pit boss vary greatly depending on the casino itself.
Most commonly, you will need them to oversee big payouts, ensuring the money is handled professionally.
But there are lots of other scenarios in which you’re able to ask for the pit boss.
This is more common in bigger casino chains, such asCaesars casinosor BetMGM.
This may come in the form of discounts on hotel stays or free meals at affiliated restaurants.
They may find you a place at another table or replace the dealer.
Or, you may have a problem with another player.
In most cases, the dealer will request for the pit boss to come in and remove anymisbehaving players.
They will check that you get your money, following all the proper security procedures.
The pit boss can authorize payments, handing over your money in cash or a check.
In the US, casino winnings are taxed and a lot of gamers prefer to receiveannuity paymentsfrom the casinos.
If you want to just take your winnings and leave, you are free to do so.
The pit boss is the ultimate manager, but they can have floorpeople to help reduce their workload.
There is usually 1 floor person for every 6 tables.
Pit bosses need to cover a lot of ground and sustain high levels of focus during their shifts.
It is not a simple job by any measure.
Daniel has been writing about casinos and sports betting since 2021.
